frequently asked questions

To view all statuses of your order/s click on the "Account" link found at the top of the site. From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.

Please allow 3-7+ business days to process your order/s. Please remember that some of our processes are sourced out of the country. Once your order is shipped you will receive an email with your tracking number and information.

Be sure to check your junk or spam mailbox in case your internet provider flagged the email as spam. Lastly, to ensure you receive our emails, add us to your safe sender list or add the email address orders@nocap-clothing.com to your address book.

If you are experiencing check out errors there could be a few reasons why. First ensure you are choosing the correct billing address for the credit card being used. Make sure other required information is entered correctly.

We also suggest trying to check out with a different internet browser such as FireFox. Also, if you have your browser window open for a long period of time try refreshing your page and trying again.

If an error still persists contact our customer support to speak with a customer service specialist at our toll free number.

We accept all major credit cards; Visa, MasterCard, Discover, American Express, as well as PayPal and Venmo, Apple Pay and Google Pay for all orders.

All orders with items shipped directly from our fulfillment facilities without any warehouse fee.
Our shipping charge might vary depending on the weight of your package as well as the quantity of items. The shipping cost will be calculated before you complete your order.

Express shipping is available as well as standard shipping options. Estimated delivery dates might not change when using express shipping so look closely at your order.

Free shipping may be available for orders reaching a required minimum.

Order processing can vary but usually orders go out within 2-7 business days from when its placed. Holidays, weekends and time of order can change the start of processing as well as the ship date. Also, depending on the product, please give time for delivery as some of our products are fulfilled outside of the US.

All orders are final. We don’t offer returns or exchanges, but if there’s something wrong with your order, please let us know by contacting us at orders@nocap-clothing.com! We will try to resolve any issues we are able to. Keep in mind that any cost for shipping charges and returning an item are your responsibility.

For any other answers or insight into our store policies please take the time to read them here.

Yes, we do offer International Shipping but only to a select number of countries at this time. Those being, Canada, Mexico, Puerto Rico and the Bahamas.

Shipping fulfillment may be stopped or orders may be cancelled suddenly and without warning when processing international orders. If something has gone wrong, please contact us via email at orders@nocap-clothing.com with your order number and any other information that can help us look into the issue.

You can only use ONE coupon code per transaction.

Coupon codes may be limited to a specific promotion or date range. Sometimes, promotional codes do not apply to all items or sometimes do not apply to a given collection. Please see each promotion for details.

You can only use ONE coupon code per transaction.

Coupon codes may be limited to a specific promotion or date range. Sometimes, promotional codes do not apply to all items or sometimes do not apply to a given collection. Please see each promotion for details.